Returns + Exchanges
1. Scope of Application
This Return & Refund Policy applies exclusively to B2B transactions, including wholesale, OEM, and ODM orders placed through BicycleVendor.com.
All products are manufactured according to confirmed specifications, samples, and contractual agreements.
2. No Return for Non-Quality Reasons
Due to the customized and bulk nature of our products, returns or refunds are not accepted for non-quality-related reasons, including but not limited to:
Change of mind
Incorrect market demand estimation
Unsold inventory
Minor appearance differences within industry-accepted tolerances
3. Quality Issues & Claims
If a verified manufacturing defect is found, buyers must:
Notify us in writing within 7 days after receiving the goods
Provide clear photos, videos, and batch information for evaluation
Upon confirmation, we may offer one of the following solutions based on mutual agreement:
Replacement of defective parts
Credit for future orders
Partial refund corresponding to the defective portion
Full returns or full refunds are generally not applicable for bulk or customized orders.
4. Products Manufactured According to Approved Samples
Products manufactured in accordance with approved samples, drawings, or written confirmations shall be deemed qualified.
Minor variations that do not affect product functionality or safety are not considered quality defects.
5. Shipping & Third-Party Responsibility
We are not responsible for:
Damage caused during transportation after goods leave our facility
Delays or losses caused by logistics providers or customs inspections
Buyers are advised to purchase appropriate cargo insurance when necessary.
6. Case-by-Case Handling
All after-sales matters are handled on a case-by-case basis, with solutions determined through professional evaluation and mutual communication.
This policy does not constitute an unconditional refund or return guarantee.
7. Policy Updates
We reserve the right to update this policy at any time without prior notice.
The latest version published on this website shall prevail.
